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Tiffany S

Vice President, Operations PeopleShare
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Test Your Webcam Within Seconds

  • 01 Start recording

  • 02 Look into the lens and be comfortable

  • 03 And, you are rolling!

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Webcam Testing Best Practices

  • Place your Webcam at a comfortable angle and once you do, look for the green focus element on the screen and align yourself to it. This will help you to make sure that you are in the center frame.

  • Look at the webcam at all times and smile. Eye contact in a video is everything. It is perfectly ok to refer to any documents/materials but be comfortable with it. And when looking at the webcam speak as if you would talk to someone in person.

  • Always make sure you do a test video and practice to be sure that nothing goes wrong. Do a quick test of your webcam, background, angle, etc. And when everything is all okay, you are good to go.

  • Don’t miss out on the lighting. Good lighting makes a great video. With our light detection algorithm, you will know when the lighting is perfect.

FAQ to troubleshoot if webcam is not working

How do I allow access to my webcam? Webcam not working in chrome or firefox browser?

You will get a permission popup if it is the first time you are accessing your webcam. If you have skipped or disabled it by mistake, you can click on the disabled icon on the top right corner of the chrome search bar and enable access again. Or go to browser settings and make sure you grant access to your webcam for the particular site. For Mac users on the latest OS, check if you have given permission for chrome to use webcam in the system preferences.
Yes, you can use any external webcam. Make sure the proper webcam is selected from the list
Try either of these: restart the browser, the system, update the webcam device driver.
Check if you have given permission for the site to use the webcam. Or check if your webcam is enabled and the latest drivers are installed.
Try to clean it your webcam once. Also, check if it supports HD resolutions.
Make sure your webcam is not open on other apps. Sometimes restarting zoom or restarting systems might help. If it still continues, check and update your webcam device drivers.
Check and disable if you are in power saver mode. Webcams usually perform auto white balancing or exposure balancing which can be quite heavy, so try recording in a well-lit room. Select a high FPS webcam.
Check if you have selected the right webcam from the list under settings.
As your first step, check if your browser has the permission to access webcam. For Mac, In System preferences > Under Security & Privacy > Camera, you will have to check if you’ve granted permission for google chrome to access webcam. If the permission is granted and the issue still persists, try restarting your system.
Most of the browsers support fetching the webcam/mic stream, but some browsers like IE (Internet Explorer) will not support webcam or mic fetching. We suggest updating your Internet Explorer version to the latest one. If the issue still persists, try accessing webcam from a different browser such as Chrome or Firefox.

Want More Video Clicks?

Record and send personalized videos to increase video response and click-through rates.

Start Free Trial

7-day free trial. No credit card required